WhatsApp Business API
WhatsApp Business API Services
WhatsApp can be one part of a customer journey. Before promising a messaging rollout, we check eligibility, provider access, template requirements and how conversations reach the right team.
01 Confirm
Confirm business eligibility, the chosen provider and the available API or platform features.
from the scopepart of the conversation
02 Map
Map opt-in, templates, routing, escalation and customer expectations for each message type.
03 Connect
Identify which CRM, support or campaign systems need to exchange conversation state.
Scope
What this work covers
For teams evaluating WhatsApp notifications or two-way customer messaging alongside an existing CRM or support process.
- 01
Access and provider check
Confirm business eligibility, the chosen provider and the available API or platform features.
- 02
Journey design
Map opt-in, templates, routing, escalation and customer expectations for each message type.
- 03
Integration scope
Identify which CRM, support or campaign systems need to exchange conversation state.
- 04
Consent and templates
Map opt-in records and message templates to the intended use case.
- 05
Agent handoff
Define when an automated flow should transfer a conversation to a person.
- 06
Delivery reporting
Decide which delivery, response and outcome events must be visible.
Process
How we would begin
Start with a bounded problem and validate the approach before broad rollout.
- 01
Verify
Confirm provider access and applicable messaging rules.
- 02
Design
Define message triggers, consent and human response ownership.
- 03
Pilot
Test a narrow flow with delivery and handoff checks.
- 04
Review
Check message delivery, opt-out and support handoff with a limited audience.
What You Get
A scope you can review
The exact deliverables are confirmed against your systems, access and goals.
Provider and access brief
The verified provider, account access and platform constraints for this engagement.
Conversation map
Opt-in, templates, handoff and escalation for the chosen customer use case.
Integration specification
The events and customer records that must move between messaging and other systems.
Eligibility checklist
Provider, account and approval requirements documented before integration work.
Best Fit
Who this helps
Support teams
Plan a customer conversation with clear routing to a person.
Marketing teams
Check messaging eligibility and opt-in before designing a campaign.
CRM owners
Define what conversation context should be stored or synchronized.
Customer experience teams
Keep conversations useful while respecting customer preference and access rules.
Make the work inspectable
We agree on the inputs, limits and review criteria before claiming a result. The first phase should produce concrete artifacts your team can inspect.
- 01Provider and access brief
- 02Conversation map
- 03Integration specification
FAQ
Frequently asked questions
Ask us directlyIs Multivariate a WhatsApp Business API provider?
Provider status and access must be confirmed for the specific engagement. We do not present an unverified direct-provider relationship.
Can it connect to a CRM?
That depends on the selected provider and the CRM’s available integration methods; both are checked during scoping.
Can we start sending messages immediately?
Only after provider access, account setup, applicable template approval and customer consent are confirmed.
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